Professional Services Automation
Professional Services Automation (frequently abbreviated to PSA) is software designed for professional services organizations, such as consultants and IT services organizations.
PSA software is used to manage the delivery of client projects, and the resources which are required for those projects, such as skilled personnel and equipment. Typically, functions include project management and documentation, time recording, billing, and reporting.
Many PSA systems are integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems. Those familiar with ERP software may like to think of PSA as an ERP system for a services organization.
Related Salesforce CRM Articles
CRM Surges as Brands Demand Measurable Results
Read more about CRM Surges as Brands Demand Measurable Results...
Send Large Files without Email Attachments
Read more about Send Large Files without Email Attachments...



